Barnsole Junior is a school that is committed to
providing the very best education for children and the very best working
partnership for all concerned. However, like all insitutions, from time
to time there will be complaints. If you have a complaint then there is
a procedure set up to provide a prompt reply and to re-establish good
relations as soon as possible.
COMPLAINTS
PROCEDURE
Please make an
appointment to see the appropriate person. This will be the person
who knows most about the incident and will normally be the Class
Teacher. Teachers do have a lot of commitments, but will guarantee
to see you as soon as possible.
If you are still
dissatisfied after this appointment, then a further appointment
should be made to see the Head Teacher (or Deputy Head Teacher in
his/her absence).
If, following this
appointment, the situation remains unresolved then the next stage
will be to see the Chair of Governors. An appointment may be made
through the School Office and the Chair will see you as soon as
possible. It is a good idea at this stage to put your complaint in
the form of a letter or to use a school complaints form.
Should the problem still
continue an appeal may be made to the complaints committee of the
Governing Body in order to review any decisions made.
Whilst we would hope no
complaint is serious enough to reach this stage, there are a number
of contacts that may prove useful if the problem persists.
ROSE COLLINSON
DIRECTOR OF CHILDREN'S SERVICES
MEDWAY COUNCIL
CIVIC CENTRE
STROOD ROCHESTER
(01634) 880404
MR P. CLARK
HOUSE OF COMMONS
WESTMINSTER
PUBLIC COMMUNICATIONS UNIT
DEPARTMENT FOR EDUCATION AND SKILLS
SANCTUARY BUILDINGS
GREAT SMITH STREET
LONDON SW1 3BT
Please note that
complaints will be acknowledged within two working days and
responded to within ten working days. If for any reason this proves
impossible, you will be advise accordingly.
The final decision to
any significant complaint will be confirmed in writing.
All complaints are
logged and seen as opportunities to review our service.
Complaints relating to
admission or exclusion appeals, the curriculum, child protection and
matters relating to personnel, legal or finance should be referred
to the education authority directly.
The efficiency of the
Complaints procedure will be monitored and reported upon at the
start of the school year.
